Shipping Policy

Last updated: August 19, 2026

Thank you for shopping with Alpha Moms LLC. This Shipping Policy explains our production, processing, shipping, tracking, customs, and delivery practices for orders placed through mafiamoms.shop.

1. Made-to-Order Production

Many Alpha Moms products are made to order. This means production generally begins after your order has been placed and payment has been successfully processed.

Typical production and processing time: 2–5 business days.

Business days are Monday through Friday, excluding applicable holidays. Production times may occasionally be longer during high-volume periods, product launches, holidays, supply disruptions, or other circumstances outside our reasonable control.

Production time is separate from carrier transit time.

2. Shipping Destinations

Alpha Moms LLC ships to the United States and to supported international destinations made available through our checkout.

Available destinations, shipping methods, and delivery options may vary depending on the products in your order, destination country, fulfillment location, carrier availability, and applicable legal or logistical restrictions.

3. Free U.S. Shipping

We offer free standard U.S. shipping on eligible orders delivered within the United States.

The cost of standard U.S. shipping is incorporated into our product pricing, so an additional standard shipping charge is generally not added to eligible U.S. orders at checkout.

If an optional expedited, premium, or otherwise upgraded shipping method is offered and selected, an additional charge may apply. Any applicable charge will be displayed before you complete checkout.

4. International Shipping Costs

For orders shipped outside the United States, applicable shipping charges will be displayed at checkout before you complete your purchase.

International shipping costs may depend on the destination, product type, package size, order value, fulfillment location, and available carrier services.

5. Estimated Delivery Times

After production is complete and the order has been handed to the carrier, typical carrier transit estimates are:

• United States: approximately 3–7 business days
• International: approximately 7–20 business days

These transit times are estimates and are not guaranteed delivery dates. Actual delivery times may vary because of carrier operations, customs processing, destination, local postal services, weather, holidays, peak shipping periods, or events outside our reasonable control.

Any delivery estimate shown on a product page, at checkout, in an order confirmation, or in a shipping notification should be treated as an estimate unless expressly stated otherwise.

6. Shipping-Time Commitments and Delays

We aim to ship orders within the time stated or reasonably represented at the time of purchase.

If we learn that we cannot ship an order within an applicable promised or represented shipment period, we will handle the delay in accordance with applicable law.

For U.S. orders, this may include notifying you of the delay, providing a revised shipment date when reasonably available, and giving you the opportunity to consent to the delay or cancel the affected unshipped order for a refund where required by applicable law.

If we determine that we cannot fulfill an order, we may cancel the affected order or item and issue the appropriate refund.

7. Tracking Information

When tracking is available, we will send a shipping confirmation email containing tracking information after the order has been shipped.

Please allow up to approximately 48 hours after shipment for tracking information to begin updating in the carrier's system.

Tracking scans and estimated delivery dates are controlled by the carrier and may not always update in real time.

8. Split Shipments

Products in the same order may occasionally be produced or fulfilled from different facilities. As a result, an order may arrive in more than one package and on different dates.

When available, separate tracking information may be provided for each shipment.

You will not be charged additional standard U.S. shipping solely because we choose to fulfill an eligible U.S. order in multiple shipments.

9. Customs, Duties, Import Taxes, and Brokerage Fees

International shipments may be subject to customs duties, import taxes, VAT, brokerage charges, handling fees, or other governmental charges imposed by the destination country.

Unless checkout expressly states that such charges have been collected, prepaid, or included, the recipient is responsible for charges assessed by the destination country or carrier.

Alpha Moms LLC does not control customs assessments and generally cannot predict their amount.

Customs processing may delay delivery. Such processing is controlled by government authorities and carriers rather than Alpha Moms LLC.

10. Correct Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your shipping information carefully before submitting your order.

If you notice an address error after placing an order, contact us as soon as possible at support@alpha-moms.com.

We will attempt to assist where reasonably possible, but we cannot guarantee that an address can be changed once production, fulfillment, or shipment has begun.

11. Returned Packages and Undeliverable Addresses

If a package is returned because an address supplied by the customer was incorrect, incomplete, refused, or otherwise undeliverable, please contact us.

Additional shipping or re-shipping charges may apply where permitted by applicable law.

Nothing in this section limits mandatory consumer rights or remedies that cannot lawfully be excluded.

12. Lost, Delayed, or Missing Packages

If tracking indicates an unusual delay, a package appears lost, or your shipment has not arrived within a reasonable period after the estimated delivery window, please contact us at support@alpha-moms.com.

We may ask you to confirm your shipping address, review tracking information, check with household members or neighbors, or cooperate with a carrier investigation.

Depending on the circumstances and applicable law, we may assist with a carrier claim or provide an appropriate replacement, refund, or other remedy.

We do not use this policy to waive or eliminate mandatory consumer rights concerning non-delivery, loss, damaged goods, or other shipping problems.

13. Packages Marked as Delivered

If carrier tracking shows that a package was delivered but you cannot locate it, please first check the delivery location, household members, neighbors, building management, parcel lockers, or other places where the carrier may have left the shipment.

You may also need to contact the carrier for additional delivery information. Please contact us if further assistance is needed.

14. Damaged or Incorrect Deliveries

If your order arrives damaged, defective, materially different from what you ordered, contains an incorrect item, or is missing an item, please contact us as soon as reasonably possible at support@alpha-moms.com.

Please include your order number, a description of the issue, and clear photographs where relevant.

Returns, replacements, refunds, and other remedies are handled in accordance with our Return & Refund Policy and applicable law.

15. Events Outside Our Reasonable Control

Shipping and delivery may be affected by circumstances outside our reasonable control, including carrier disruptions, customs processing, severe weather, natural disasters, labor disputes, transportation interruptions, government actions, emergencies, or other extraordinary events.

Where applicable law requires a particular notice, cancellation option, refund, or other remedy because of a delay, those legal requirements continue to apply.

16. Contact

If you have questions about production, shipping, tracking, or delivery, please contact:

Alpha Moms LLC
30 North Gould Street
Sheridan, WY 82801
United States
Email: support@alpha-moms.com