Return & Refund Policy

Last updated: August 19, 2026

Thank you for shopping with Alpha Moms LLC. Please review this Return & Refund Policy carefully before placing an order.

Many of our products are produced only after an order is placed. However, a product being produced on demand does not necessarily mean that it is legally considered personalized or made to the customer's specifications. Your rights depend on the destination of your order and applicable law.

This policy is organized as follows:

• Section A — European Union / European Economic Area
• Section B — United Kingdom
• Section C — United States
• Section D — Canada and Other Countries
• Section E — Damaged, Defective, Incorrect, or Missing Items
• Section F — Refund Processing
• Section G — Fraud and Chargebacks
• Section H — Contact Information

SECTION A — EUROPEAN UNION / EUROPEAN ECONOMIC AREA

A1. Statutory Right of Withdrawal

If your order is delivered to a country in the European Union or European Economic Area, you generally have the right to withdraw from an eligible distance purchase within 14 days without giving a reason, subject to applicable exceptions.

For goods, the withdrawal period generally expires 14 days after the day on which you, or a third party designated by you other than the carrier, acquires physical possession of the goods. If an order is delivered in multiple parts, applicable law may calculate the period from receipt of the last item.

To exercise your right of withdrawal, you must inform Alpha Moms LLC of your decision by a clear statement before the applicable withdrawal period expires. You may contact us by email at support@alpha-moms.com.

A2. Personalized or Customer-Specified Goods

Applicable EU law may exclude from the statutory right of withdrawal goods that are made to the consumer's specifications or are clearly personalized.

A standard product is not treated by this policy as personalized merely because it is produced after the order is placed. Selecting ordinary catalog options offered to all customers, such as a standard size or standard color, does not by itself make an item personalized for purposes of this policy.

Where a product is genuinely individualized for you, such as by adding custom text, a custom name, custom artwork, or another customer-specific specification, the statutory withdrawal exception may apply to the extent permitted by applicable law.

A3. Returns Following a Valid Withdrawal

If you validly exercise a statutory right of withdrawal, you must return the goods without undue delay and within the period required by applicable law.

Unless we have agreed to bear the cost or applicable law requires otherwise, you are responsible for the direct cost of returning goods following a change-of-mind withdrawal.

You may inspect and handle an item only to the extent reasonably necessary to establish its nature, characteristics, and functioning. You may be responsible for diminished value caused by handling beyond what is reasonably necessary.

A4. Reimbursement

Following a valid withdrawal, we will reimburse payments as required by applicable law, including the cost of our least expensive standard delivery option where legally required.

We may withhold reimbursement until we have received the returned goods or you have provided evidence that you sent them back, where applicable law permits us to do so.

A5. Statutory Rights for Faulty Goods

Your withdrawal rights are separate from your statutory rights concerning goods that are faulty, damaged, not as described, or otherwise non-conforming. Nothing in this policy limits any mandatory legal guarantee or remedy available to you under applicable EU or national law.

A6. EU / EEA Model Withdrawal Notice

You may use the following wording, although use of this form is not required:

To: Alpha Moms LLC, support@alpha-moms.com, 30 North Gould Street, Sheridan, WY 82801, United States

I hereby give notice that I withdraw from my contract of sale for the following goods:

________________________________________

Ordered on / received on:

________________________________________

Name:

________________________________________

Address:

________________________________________

Date:

________________________________________

SECTION B — UNITED KINGDOM

B1. Cancellation Rights for Online Orders

If your order is delivered to the United Kingdom, applicable consumer law generally gives consumers the right to cancel eligible online purchases within 14 days after receiving the goods, subject to statutory exceptions.

After notifying us of a valid cancellation, you generally have a further 14 days to return the goods, subject to applicable law.

B2. Personalized or Custom-Made Goods

The statutory cancellation right may not apply to goods that are genuinely personalized or made to your specifications, to the extent provided by applicable UK law.

For purposes of this policy, we do not treat an ordinary catalog item as personalized solely because it is produced after you order it or because you selected a standard size or color.

B3. Return Costs and Refunds

Unless the goods are faulty, we have agreed otherwise, or applicable law requires us to bear the cost, you are responsible for the direct cost of returning goods following a change-of-mind cancellation.

Where required by UK law, we will refund the price paid and the cost of our least expensive standard delivery option. If you selected a more expensive delivery method, the additional delivery cost may not be refundable.

Refunds following a valid UK cancellation will be made within the period required by applicable law.

B4. Faulty or Misdescribed Goods

Nothing in this policy limits your mandatory rights concerning goods that are faulty, unsafe, not of satisfactory quality, not fit for purpose, or not as described.

SECTION C — UNITED STATES

C1. Made-to-Order Products and Voluntary Returns

Many Alpha Moms products are produced after your order is placed. For orders delivered within the United States, except where applicable law requires otherwise, we do not offer voluntary change-of-mind returns or exchanges for made-to-order merchandise.

Examples of reasons that generally do not qualify for a voluntary return include:

• incorrect size selected by the customer;
• color preference;
• change of mind;
• personal preference;
• ordering the wrong product or variant;
• an incorrect or incomplete shipping address entered by the customer.

Please review product descriptions, measurements, size charts, colors, variants, and order details carefully before completing your purchase.

C2. Personalized Products

Products that are customized or personalized specifically for a customer are generally not eligible for voluntary returns or exchanges unless they are defective, damaged, incorrect, or applicable law provides otherwise.

C3. Sale Items and Gift Cards

Except where prohibited by applicable law, sale or clearance items may be excluded from voluntary change-of-mind returns.

Gift cards are non-returnable and non-refundable except where applicable law requires otherwise.

C4. Mandatory Consumer Rights

Nothing in this policy limits any rights or remedies that cannot lawfully be waived under applicable federal, state, or local law.

SECTION D — CANADA AND OTHER COUNTRIES

D1. Voluntary Returns

For orders delivered outside the European Union, European Economic Area, United Kingdom, and United States, we generally do not offer voluntary change-of-mind returns or exchanges for made-to-order merchandise unless we expressly agree otherwise.

D2. Mandatory Local Consumer Rights

Consumer protection laws differ by country, province, state, and territory. Nothing in this policy excludes, restricts, or limits any consumer right or remedy that cannot legally be excluded or restricted.

Where applicable local law gives you rights concerning faulty, defective, unsafe, misdescribed, or non-conforming goods, those rights continue to apply regardless of our voluntary return policy.

D3. Customs, Duties, and Import Taxes

Unless stated otherwise at checkout, international customers are responsible for import duties, customs charges, taxes, brokerage fees, or other governmental charges imposed by the destination country.

Customs processing may affect delivery times. Customs or carrier delays do not automatically create a right to a refund, except where applicable law provides otherwise.

SECTION E — DAMAGED, DEFECTIVE, INCORRECT, OR MISSING ITEMS

If your order arrives damaged, defective, materially different from what you ordered, contains the wrong item, or is missing an item, please contact us as soon as reasonably possible at support@alpha-moms.com.

To help us resolve the issue efficiently, please include:

• your order number;
• a clear description of the problem;
• clear photographs of the product, packaging, and shipping label where relevant.

We ask that you contact us within 14 days after delivery where reasonably possible so that we can investigate promptly. This request does not reduce or eliminate any longer statutory claim period or mandatory consumer right available under applicable law.

After reviewing the claim, we may provide a replacement, repair, refund, price reduction, or another remedy as appropriate and as required by applicable law.

Where applicable law requires Alpha Moms LLC to bear the cost of returning faulty or incorrect goods, we will do so. Do not send goods back before receiving return instructions from us.

SECTION F — REFUND PROCESSING

Approved discretionary refunds for orders not subject to a different mandatory statutory deadline are generally issued to the original payment method within 10 business days after approval.

Your bank, card issuer, or payment provider may require additional time to post the refund to your account.

Original shipping charges are not refundable for voluntary returns unless we expressly agree otherwise or applicable law requires reimbursement.

Where a mandatory law sets a different refund deadline, reimbursement method, or shipping-cost requirement, that law controls.

SECTION G — FRAUD AND CHARGEBACKS

If you believe there is a problem with an order or charge, please contact us first at support@alpha-moms.com so that we have an opportunity to investigate and resolve the issue.

We reserve the right to provide transaction records, delivery information, customer communications, and other relevant evidence to payment providers when responding to chargebacks or payment disputes.

Nothing in this section limits a consumer's lawful right to dispute a charge with a payment provider or exercise any right available under applicable law. Fraudulent claims, intentionally false statements, or abuse may be contested where permitted by law.

SECTION H — CONTACT INFORMATION

Questions about returns, refunds, or this policy may be sent to:

Alpha Moms LLC
30 North Gould Street
Sheridan, WY 82801
United States
Email: support@alpha-moms.com